Q: Can I modify or cancel my order after placing it?A: Orders can be modified or canceled within 1 hour of placement. Contact our support team immediately with your order number—we cannot guarantee changes after this window, as orders are processed for shipment promptly.
Q: How do I track my order?A: Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor delivery status through our shipping partners (USPS for US orders, Canada Post for Canadian orders).
Shipping & Delivery
Q: How long does shipping take?A: - US Orders: Standard shipping (3–5 business days); Expedited shipping (1–2 business days).
Canadian Orders: Standard shipping (4–7 business days); Expedited shipping (2–3 business days).
Remote Areas (e.g., northern Canadian territories, US Alaska): Add 1–2 extra business days, and additional shipping fees may apply (notified at checkout).
Q: Will I have to pay import fees for international orders?A: For orders shipped to Canada or other international destinations, import duties, taxes, or customs fees may be assessed by local authorities. These charges are the customer’s responsibility and must be paid upon delivery—we do not control or predict the exact amount.
Products & Sizing
Q: What materials are your products made from?A: Our tees are crafted from 100% premium cotton or cotton-spandex blends for breathability and softness. Long sleeves feature lightweight yet durable fabrics (e.g., cotton-polyester blends, modal) for year-round wear. Jackets use weather-resistant materials (e.g., water-repellent polyester, insulated cotton) designed for comfort and longevity. Full material details are listed on each product page.
Q: How do I choose the right size?A: Refer to our Size Guide (below) for detailed measurements (chest, shoulder, sleeve length, waist). For jackets, size up if you plan to layer over sweaters; tees and long sleeves have a standard fit—size up for a relaxed look or down for a snugger fit. Measure yourself over lightweight clothing for accuracy.
Q: How should I care for my items?A: Care instructions are printed on the inside label of each product. Generally:
Jackets: Follow specific instructions (e.g., dry clean only for wool-blend styles, machine wash gentle for cotton jackets).
Payment & Refunds
Q: What payment methods do you accept?A: We accept major credit/debit cards (Visa, Mastercard, American Express) via our secure checkout. We do not accept prepaid cards, PayPal, or other digital wallets.
Q: How is currency determined for my order?A: Currency is automatically set based on your shipping address:
US shipping addresses: Charged in US Dollars (USD).
Canadian shipping addresses: Charged in Canadian Dollars (CAD).
If your payment method uses a different currency, your bank will convert the charge at its current exchange rate (foreign transaction fees may apply, determined by your bank).
Q: How long does it take to receive a refund?A: After we approve your refund (post-inspection of the returned item), refunds are processed within 5–7 business days to your original payment method. It may take additional time for the funds to appear in your account (varies by bank).
Other
Q: Are your products ethically made?A: Yes. We partner with manufacturing facilities that adhere to fair labor practices (safe working conditions, living wages) and are working to increase our use of sustainable materials (e.g., organic cotton tees, recycled polyester jackets).
Q: Do you offer discounts or promotions?A: We occasionally run seasonal promotions (e.g., Black Friday, end-of-season sales). Sign up for our email newsletter to receive updates on discounts, new arrivals, and exclusive offers.
