This Refund Policy outlines the rules for processing refunds for purchases made directly through our website, designed to be transparent and fair for all customers. By placing an order, you agree to these terms:
Refund Eligibility
Refunds are only issued if all the following conditions are met:
The item is returned within 30 calendar days of delivery (confirmed by shipping tracking number).
The item is unworn, unwashed, and undamaged, with all original tags, labels, and packaging intact (e.g., jacket hangtags, tee size stickers).
The item is in resalable condition (no stains, odors, alterations, or signs of use such as stretched fabric, faded prints, or broken zippers).
Non-Refundable Items
Refunds will NOT be granted for:
Final sale items (clearly marked “Final Sale” on the product page, including promotional or clearance items).
Items damaged due to improper use, neglect, or failure to follow care instructions (e.g., machine-drying a cotton long sleeve, ironing printed tees at high heat).
Items returned without valid proof of purchase (order number) or incomplete/incorrect identity verification.
Refund Process
Submit a Request: Contact our customer support team via email ([email protected]) with your order number, full name (matching the order), and reason for the refund. You may be asked to provide photos of the item and packaging to verify eligibility.
Verify & Approve: Our team will review your request within 2–3 business days. If approved, we will provide instructions for returning the item.
Return the Item: Ship the item back to the address provided by support, using a trackable shipping service. Retain the tracking number—we are not liable for lost or misdirected return packages.
Process the Refund: Once we receive and inspect the returned item (3–5 business days after delivery to our warehouse), we will initiate the refund to your original payment method. Refunds typically take 5–7 business days to reflect in your account (processing times may vary by bank).
Additional Refund Rules
Shipping Fees: Original shipping costs (standard or expedited) are non-refundable, unless the refund is due to our error (e.g., wrong size shipped, defective product).
Import Duties/Taxes: For international orders (e.g., Canada), any import duties, taxes, or customs fees assessed by local authorities are non-refundable—these charges are imposed by third parties and not collected by our brand.
No Partial Refunds: We do not offer partial refunds under any circumstances. Eligible items receive full refunds of the purchase price (minus return shipping costs, if applicable).
