Our Return Policy is designed to ensure a smooth process for customers seeking to return eligible items. It aligns with our Refund Policy and outlines step-by-step guidelines:
within 30 days after received, unworn/undamaged condition, original tags/packaging intact.
- Contact Support: Email [email protected].com to initiate a return. Include your order number, item name (e.g., “cotton long sleeve size L”), and reason for return (e.g., “size mismatch”).
- Ship the Item:
- Pack the item securely in a shipping box (preferably the original packaging) to prevent damage during transit.
- Include a copy of your order confirmation email for reference.
- Ship to the address provided by our support team. Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., defective jacket, incorrect tee size).
- Track Your Return: Use a trackable shipping service (e.g., USPS, Canada Post) and keep the tracking number for your records. We cannot process returns without proof of delivery.
- Returns must be shipped within 7 days of receiving approval from our support team.
- We aim to inspect returned items within 3–5 business days of delivery to our warehouse. You will be notified via email once the inspection is complete (whether approved or denied).
We reserve the right to reject returns that:
- Exceed the 30-day window.
- Show signs of wear, washing, or damage.
- Lack original tags, labels, or packaging.
- Are final sale items or damaged due to customer negligence.
Rejected returns will be shipped back to the customer at their expense, with no refund issued.
