We ship to the United States and Canada, with transparent shipping options and timelines:
- We currently ship to all 50 US states, US territories (e.g., Puerto Rico), and all Canadian provinces/territories.
- US orders: Shipped via USPS (United States Postal Service).
- Canadian orders: Shipped via Canada Post.
- Processing Time: All orders are processed within 2–3 business days (excludes weekends, US holidays, and Canadian holidays).
- After your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor the package’s status.For U.S. orders: Tracking information is updated in real time and covers the entire delivery process from dispatch to final delivery.For Canadian orders: Please allow up to 48 hours for the initial tracking information to update. Once the package departs the United States, tracking updates may become less frequent, and you may need to use the destination country’s local postal service website to check for the latest status.
- For Canadian orders, the Canada Border Services Agency (CBSA) or delivery carrier may assess import duties, taxes, or handling fees. These charges are not included in your order total and must be paid by the recipient upon delivery.
- We cannot predict the exact amount of these fees, as they vary by order value and province.
- If your order does not arrive within the estimated timeframe, contact our support team with your order number and tracking number.
- We will investigate with the shipping carrier and assist with claims for lost or delayed shipments.
- For delayed orders due to factors beyond our control (e.g., weather, carrier delays), we will provide updates but cannot offer refunds for shipping costs.
